Policy
Refund Policy
Because our products are digital and delivered instantly, refunds are handled a little differently than physical goods. Here's exactly how it works.
All purchases on IdiaDesigns are for digital, downloadable products. Once a file is downloaded, it can be copied and reused indefinitely, which is why we can't offer refunds simply for a change of mind. That said, if something is genuinely wrong with your order, we want to make it right.
Eligible for a refund
- The file is corrupted, incomplete, or fails to open in the listed compatible software.
- You were charged more than once for the same order.
- The product delivered is materially different from its listing (wrong file, wrong version, missing assets shown in the preview).
Not eligible
- You've downloaded the files and simply changed your mind.
- You didn't check compatibility requirements before purchase.
- The request is made more than 14 days after purchase.
- The license has already been used in a published or delivered project.
Refund requests are reviewed individually — if your situation doesn't fit neatly into either list, reach out anyway.
How to request a refund
Contact support
Email support@idiadesigns.com with your order number and a description of the issue.
We review your request
Our team checks the order and issue against the eligibility criteria, usually within 2 business days.
Refund or resolution
If approved, refunds are issued to your original payment method within 5–10 business days. If we can resolve the issue with a fixed file or replacement instead, we'll offer that first.
Refund requests must be submitted within 14 days of purchase.